Knowledgebase

Articles

 How do I cancel my SSL Certificate?

An SSL certificate is purchased in blocks of one year and we cannot refund after one week after...

 How do I cancel my domain name?

If you no longer want a domain name, you simply need to turn off the auto-renew feature. Click...

 How do I cancel my hosting account?

REMEMBERCanceling a hosting account will terminate it from our servers. This includes all...

 How do I cancel other products and services?

Open your Products/Services page. Once there: Click the active status bar to the far-right of...

 How do I upgrade or downgrade my hosting account?

First, open your Products & Services page.Page 1: Click the green ACTIVE button to the right...

 I sold my site, how do I transfer it to a new owner?

First - do NOT cancel your hosting account or you'll have nothing to sell. We can help transfer...

 Which payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover and Diner's Club and PayPal.

 Why isn't my invoice paid with my on-file method?

In order for one-off invoices (i.e. those that do not require recurring payments0 to be paid...