Articles

 Change, Remove, Enable, Disable my Credit Card

You can enable, disable, remove, add, or change your credit card on file (MasterCard, Visa,...

 How do I cancel my SSL Certificate?

An SSL certificate is purchased in blocks of one year and we cannot refund after one week after...

 How do I cancel my domain name?

If you no longer want a domain name, you simply need to turn off the auto-renew feature and it...

 How do I cancel my hosting account?

These instructions are only for Earth Girl Hosting clients.   REMEMBER Canceling a hosting...

 How do I cancel other products and services?

Open your Products/Services page. Once there: Click the active status bar to the far-right of...

 How do I upgrade or downgrade my hosting account?

Open your Products & Services page. Click the "Active" or "Suspended" button to the right...

 How to Cancel Services from a Tablet, Cell Phone, or Mobile Device

  To cancel services, you must first make sure all past due invoices are paid in full. Sometimes...

 I sold my site, how do I transfer it to a new owner?

Important: Do not cancel your hosting account or you'll have nothing to transfer. We can help...

 Which payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover and Diner's Club and PayPal.

 Why isn't my invoice paid with my on-file method?

In order for one-off invoices (i.e., those that do not require recurring payments) to be paid...