Knowledge Base

1. Log in to your cPanel account.
2. In the "Files" section, click on "Backup" Icon.
3. Under "Full Backup", Click on "Download a Full Website Backup" button.
4. From the drop-down menu, select Backup destination to "Remote FTP Server", and in the Email field, enter your email address, if you want to receive a notification when it completes.
5. Enter your settings:
   Remote Server: FTP IP address or FTP domain name like ftp.example.com,
   Remote User: Your FTP Username
   Remote Password: Your FTP Password
   Port: 21 or other FTP Port
   Remote Dir: Remote Directory like /home/username/backupfolder/
6. Once you fill in the Remote FTP details, click on the "Generate Backup" button.

Important action required: Please delete the file generated after your download completes. If not, it will needlessly use your storage space. Since we offer daily backups, there's no need to backup your backups, especially on the same server.

1. Go to cPanel > File Manager.
2. Scroll down to find the file. It has a title that starts with backup, followed by the date, and then your cPanel account name.
3. Right click on it and click on Delete. Tick the "Skip the trash ..." checkbox and click on Confirm.