I'm having trouble sending or receiving email.

The first step is to double-check your email client settings:

Basic Information

  • YOUR NAME: This is how you'd like your name to display (e.g. Jane Doe)
  • EMAIL ADDRESS: This is your full email address (e.g. contactus@mysite.com)
  • PASSWORD: This is your email password  

Incoming Settings 

  • SERVER HOSTNAME: host.poweredbyearthgirl.com
  • PORT: 993
  • AUTHENTICATION: Normal Password

 Outgoing Settings 

  • SERVER HOSTNAME: host.poweredbyearthgirl.com
  • PORT: 465
  • AUTHENTICATION: Normal Password 

If your settings didn't match those above, please change them and retest. Otherwise, please open a support ticket.

  • email, webmail, receive, sending, send
  • 8 Users Found This Useful
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