An SSL certificate is purchased in blocks of one year (or more) and we cannot refund at any time after purchase. Make sure you're aware of that prior to purchasing or renewing it.
Cancelling your SSL will ensure that you're not charged for the following term, but it will not remove it from your website, nor is any refund given at any time for SSL certificates.
Current instructions to stop SSL certificates from renewing:
Our system delivers automated SSL certificate issuance. It's nearly instant and much faster than before. It happens on its own, as long as you buy it from us on our SSL Certificates promotion page.
After purchase, to stop an SSL certificate from renewing, you will need to contact us before paying your renewal invoice. We would cancel the invoice generated and you can then use our free server-based SSL certificate.
If you pay for its renewal and it renews, unfortunately we cannot refund the purchase. You will acquire the certificate for another year (or more, depending on the term you chose initially).
Our previous instructions to stop SSL certificates from renewing:
Open your Products/Services page.
Once there:
- Click the active status bar to the right of the SSL certificate for which you wish to stop the renewal.
- Click the Request Cancellation button.
- Complete the process and submit.
